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FAQ

How do I order a sample?

Simply click the Add to cart button or the Get a sample button to add any Tapware sample disc or Vanity Sample to your cart.

How long does it take for samples to arrive?

On average, our samples arrive within 5 business days from the date of your order. We send your samples with Australia Post from our location in Sydney, and delivery times will vary depending on your location within Australia. Typically, you can expect your order to arrive within 3-7 business days after it has been dispatched.

Do you deliver samples anywhere in Australia or do you have exclusion areas?

We deliver our sample boxes anywhere in Australia, from major cities like Sydney, Perth, and Melbourne to rural areas in every state and territory. While delivery times may vary depending on your location, we do our best to ensure that your box arrives as quickly as possible. Please note that if you are located in a more remote area, it may take a little longer for your sample box to arrive.

Can you help me decide which samples I should order?

We would love to assist you with selecting the perfect samples! Our customer service team is available to answer any questions you may have, and we also offer online design consultations.Please feel free to reach out to us for assistance in choosing your samples!