FREE SHIPPING on orders over $1000 (excluding bulky items)
Visa, Mastercard and American Express
Once your order is confirmed, our real-time system begins processing it right away, meaning we cannot modify it as it will already be in the packing stage. But don’t worry! We accept tapware returns within 60 days of delivery for a refund, excluding shipping fees. Just make sure your items are returned in their original packaging, undamaged, and in saleable condition. Please note that products that have been installed or used aren't eligible for return.
Orders containing pre-order items will be held and shipped in full once the last due item arrives in our warehouse. We provide you with a tracking number and ETA once we’ve dispatched your order.
Please place separate orders if you need an in-stock item ASAP.
We do! If you work within the trade industry, please complete this form to apply for the Verandah Trade program.
Keep your Yabby products looking as good as new by cleaning them regularly with a soft sponge or microfiber cloth, using a mild soapy detergent (dishwashing liquid mixed with water works great). Please steer clear of acidic cleaners, cream cleaners, bleaches, scouring scrubbers, steel wool or other abrasive cleaning supplies!
Please go gently when cleaning your Yabby products — damage covered by improper care won’t be covered by warranty.
We deliver to all addresses Australia-wide serviced by Australia Post & specialised delivery freight partners. (Excluding PO Boxes) All deliveries are to street level only.
We currently do not offer overseas delivery. Please contact our sales team if you would like to organise your own international delivery using our warehouse at the pickup location.
Yes, we do offer Click & Collect from the TileCloud warehouse located in Rosebery NSW. You can select this option at the checkout.
Once your order has been placed through the website, you will receive an order confirmation via email. Our dispatch team will pick and pack your order as soon as possible.
We ship all orders using the Australia Post network and chosen freight partners. Delivery times are advised at the checkout after you input your delivery details.
Yes, we do offer express shipping with Australia Post for orders under 20kg. Select the express shipping option at the checkout when processing your order.
We deliver Australia-wide using trusted freight partners and Australia Post - so no matter where you live, your order will get to you safe and sound.
Here’s how it works:
Orders over 20kg
Orders over 20kg are shipped via freight partners. Delivery timeframes depend on where you live.
Delivery fees start from $70 (NSW metro) and vary by region.
View the full breakdown below:
| State | Price | Delivery Time |
|---|---|---|
| NSW metro | $70 | 5-7 working days |
| NSW non-metro | $90 | 5-7 working days |
| NSW regional | From $155 | 7-14 working day |
| QLD metro | $70 | 7-9 working days |
| QLD non-metro | $120 | 7-9 working days |
| QLD regional | From $175 | 7-14 working days |
| VIC metro | $70 | 7-9 working days |
| VIC non-metro | $120 | 7-9 working days |
| VIC regional | From $155 | 7-14 working days |
| ACT non-metro | $90 | 7-9 working days |
| WA regional | From $160 | 7-14 working days |
| NT non-metro | $160 | 7-14 working days |
| NT regional | From $225 | 7-14 working days |
| TAS non-metro | $205 | 7-14 working days |
| TAS regional | $275 | 7-14 working days |
| SA non-metro | $90 | 7-14 working days |
| SA regional | From $275 | 7-14 working days |
Orders under 20kg:
Orders under 20kg are delivered via Australia Post.
Standard Shipping:
Express Shipping available: Starts at $11.95
If your cart is 20kg or under you'll be charged according to the table below:
| Tapware Weight Range | Price |
|---|---|
| 0kg - 2kg | Standard: $4.95 Express: $11.95 |
| 2kg - 10kg | Standard: $9.95 Express: $16.95 |
| 10kg - 20kg | Standard: $19.95 Express: $26.95 |
Need to Know
For orders over 20kgs, we are unable to ship this with Australia Post and your order will be shipped with our chosen freight partners. Your order will arrive securely strapped to a palette, carefully wrapped to protect them from the elements and delivered to your kerbside using a tail-lift truck or via forklift. Depending on the delivery provider, as a courtesy, some drivers may attempt to call you 1 hour prior to delivering.
Whilst we do advise that it's best for someone to be onsite to coordinate the delivery, it's not essential. If you are not home, the driver has an authority to leave and will deliver the goods to a safe location kerbside. Please understand that due to occupational health & safety insurance considerations, the driver is prohibited from moving the goods past this point.
What should I do once my order has arrived?
Whether your project starts in a few weeks or a few months, we strongly encourage you to check your order within two (2) business days of receiving them. This is to ensure you have received the correct items and that they haven't arrived damaged or faulty, and to submit a claim if required.
Read on for a quick guide on how to check your order:
Step 1: Check your item
Your pallet will arrive securely wrapped in white film with orange security tape intact. If this is not the case, please take a photo and contact us immediately.
Step 2: Inspect your order
Verify the finish, colour, size and pattern match your order
Count the quantity matches your order
Check all boxes are labelled with the same shade and colour
Inspect for any defects or damage
In the unlikely event your order arrives damaged, faulty or incorrect, we will gladly EXCHANGE or REPLACE them. Refer to the returns, exchanges and breakages section for more information on the process or to submit a claim, please click here.
Yes, all eligible products carry the WaterMark accreditation.
Yes, all eligible products carry a WELS rating.
Yabby offers a lifetime limited warranty for both residential and commercial applications. For full warranty terms and conditions, see more here.
Please email us at hello@yabby.com.au with details of the issue you are experiencing, photos of the products and your original order number, and we’ll get things sorted ASAP.
We hope you love your Yabby product but if you’ve ordered more than you need or changed your mind about the colour combo, our return policy is here to help you out.
All orders can be returned within 60 days of delivery for a full refund (excluding shipping fees). Please note that customers are responsible for arranging and paying for return shipping to Yabby’s warehouse. Products must be returned in the original packaging.
To be eligible for a return you must be a full paying customer (if you did not purchase the product, you are not eligible for a refund). A receipt or proof of purchase is also required.
To complete your return please fill out this returns form prior to sending your items.
Unfortunately, we can’t accept returns outside of the 60 day period.
Unfortunately, we can’t accept returns once the product has been installed or used..