Place your order by, or on 16th December to ensure dispatch prior to the Christmas break.
Place your order by, or on 16th December to ensure dispatch prior to the Christmas break.
The TileCloud showroom, office and warehouse will be closed from Wednesday 25th December and will re-open Monday 6th January at 9am.
The TileCloud showroom, office and warehouse will be closed from Wednesday 25th December and will re-open Monday 6th January at 9am.
Place your order by, or on 16th December to ensure dispatch prior to the Christmas break.
Place your order by, or on 16th December to ensure dispatch prior to the Christmas break.
The TileCloud showroom, office and warehouse will be closed from Wednesday 25th December and will re-open Monday 6th January at 9am.
The TileCloud showroom, office and warehouse will be closed from Wednesday 25th December and will re-open Monday 6th January at 9am.
Place your order by, or on 16th December to ensure dispatch prior to the Christmas break.
Place your order by, or on 16th December to ensure dispatch prior to the Christmas break.
The TileCloud showroom, office and warehouse will be closed from Wednesday 25th December and will re-open Monday 6th January at 9am.
The TileCloud showroom, office and warehouse will be closed from Wednesday 25th December and will re-open Monday 6th January at 9am.
What addresses do we deliver to?
We deliver to all addresses Australia-wide serviced by Australia Post & specialised delivery freight partners. (Excluding PO Boxes) All deliveries are to street level only.
Do we deliver overseas?
We currently do not offer overseas delivery. Please contact our sales team if you would like to organise your own international delivery using our warehouse at the pickup location.
Do we offer Click & Collect?
Yes, we do offer Click & Collect from the TileCloud warehouse located in Rosebery NSW. You can select this option at the checkout.
When will your order be dispatched?
Once your order has been placed through the website, you will receive an order confirmation via email. Our dispatch team will pick and pack your order as soon as possible.
How long will delivery take?
We ship all orders using the Australia Post network and chosen freight partners. Delivery times are advised at the checkout after you input your delivery details.
Do we offer express shipping?
Yes, we do offer express shipping with Australia Post for orders under 20kg. Select the express shipping option at the checkout when processing your order.
How much does delivery cost?
Delivery fees are calculated based on your postcode, this is calculated at the checkout.
| State | Price (Flat Rate) | Delivery Time (est. within) |
|---|---|---|
| NSW | $70 metro, $90 non-metro, from $155 regional areas |
5-7 working days 7-14 working days |
| QLD | $90 metro, $120 non-metro, from $175 regional areas |
7-9 working days 7-14 working days |
| VIC | $90 metro, $120 non-metro, from $155 regional / remote areas |
7-9 working days 7-14 working days |
| ACT | $90 | 7-9 working days |
| WA | $160, from $225 regional areas | 7-14 working days |
| NT | $160, from $225 regional areas | 7-14 working days |
| TAS | $205, from $275 regional areas | 7-14 working days |
| SA | $140, from $275 regional areas | 7-14 working days |
How will my order be delivered?
For orders over 20kgs, we are unable to ship this with Australia Post and your order will be shipped with our chosen freight partners. Your order will arrive securely strapped to a palette, carefully wrapped to protect them from the elements and delivered to your kerbside using a tail-lift truck or via forklift. Depending on the delivery provider, as a courtesy, some drivers may attempt to call you 1 hour prior to delivering.
Whilst we do advise that it's best for someone to be onsite to coordinate the delivery, it's not essential. If you are not home, the driver has an authority to leave and will deliver the goods to a safe location kerbside. Please understand that due to occupational health & safety insurance considerations, the driver is prohibited from moving the goods past this point.
