FREE SHIPPING on orders over $1000 (excluding bulky items)
We deliver to all addresses Australia-wide serviced by Australia Post & specialised delivery freight partners. (Excluding PO Boxes) All deliveries are to street level only.
We currently do not offer overseas delivery. Please contact our sales team if you would like to organise your own international delivery using our warehouse at the pickup location.
Yes, we do offer Click & Collect from the TileCloud warehouse located in Rosebery NSW. You can select this option at the checkout.
Once your order has been placed through the website, you will receive an order confirmation via email. Our dispatch team will pick and pack your order as soon as possible.
We ship all orders using the Australia Post network and chosen freight partners. Delivery times are advised at the checkout after you input your delivery details.
Yes, we do offer express shipping with Australia Post for orders under 20kg. Select the express shipping option at the checkout when processing your order.
We deliver Australia-wide using trusted freight partners and Australia Post - so no matter where you live, your order will get to you safe and sound.
Here’s how it works:
Orders over 20kg
Orders over 20kg are shipped via freight partners. Delivery timeframes depend on where you live.
Delivery fees start from $70 (NSW metro) and vary by region.
View the full breakdown below:
| State | Price | Delivery Time |
|---|---|---|
| NSW metro | $70 | 5-7 working days |
| NSW non-metro | $90 | 5-7 working days |
| NSW regional | From $155 | 7-14 working day |
| QLD metro | $70 | 7-9 working days |
| QLD non-metro | $120 | 7-9 working days |
| QLD regional | From $175 | 7-14 working days |
| VIC metro | $70 | 7-9 working days |
| VIC non-metro | $120 | 7-9 working days |
| VIC regional | From $155 | 7-14 working days |
| ACT non-metro | $90 | 7-9 working days |
| WA regional | From $160 | 7-14 working days |
| NT non-metro | $160 | 7-14 working days |
| NT regional | From $225 | 7-14 working days |
| TAS non-metro | $205 | 7-14 working days |
| TAS regional | $275 | 7-14 working days |
| SA non-metro | $90 | 7-14 working days |
| SA regional | From $275 | 7-14 working days |
Orders under 20kg:
Orders under 20kg are delivered via Australia Post.
Standard Shipping:
Express Shipping available: Starts at $11.95
If your cart is 20kg or under you'll be charged according to the table below:
| Tapware Weight Range | Price |
|---|---|
| 0kg - 2kg | Standard: $4.95 Express: $11.95 |
| 2kg - 10kg | Standard: $9.95 Express: $16.95 |
| 10kg - 20kg | Standard: $19.95 Express: $26.95 |
Need to Know
For orders over 20kgs, we are unable to ship this with Australia Post and your order will be shipped with our chosen freight partners. Your order will arrive securely strapped to a palette, carefully wrapped to protect them from the elements and delivered to your kerbside using a tail-lift truck or via forklift. Depending on the delivery provider, as a courtesy, some drivers may attempt to call you 1 hour prior to delivering.
Whilst we do advise that it's best for someone to be onsite to coordinate the delivery, it's not essential. If you are not home, the driver has an authority to leave and will deliver the goods to a safe location kerbside. Please understand that due to occupational health & safety insurance considerations, the driver is prohibited from moving the goods past this point.