Warranty and returns

RETURNS

All orders can be returned within 30 days of delivery for full refund (excluding shipping fees). Return shipping to Yabby's Warehouse is to be arranged and paid for by the customer. Returns will not be accepted outside of the 30 day period.

To be eligible for a return you must be a full paying customer. If you did not purchase the product, you are not eligible for a refund. A receipt or proof of purchase is also required. Goods must be returned in the original packaging. Returns will not be accepted if product has been installed or used.

 

WARRANTY

Yabby offers a limited lifetime warranty on all products to both residential and commercial customers.

 

All products are guaranteed as follows:

 

  • Lifetime warranty against casting defects and porosity
  • 10 year warranty against cartridge, aerator and valve defects
  • 5 year warranty on surface finish
  • 2 year warranty on washers and O rings

 

*Installation and maintenance must be performed by a suitably qualified tradesperson.

*Defects or damage caused by misuse, product abuse or error in installation are not covered by this warranty.

*Warranty is for parts only – excludes removal or installation of replacement parts.

*Warranty excludes consequential loss caused by defects in the product or its components.

How do I process a warranty claim?

Please email us at hello@yabby.com.au with details of the issue you are experiencing, photos of the products and your original order number.