FAQ

General

How does the free 7 day trial work?

Our 7 day free trial lets you try our products before you commit to buying––like a test drive! When you place your order, a temporary hold will be placed on your card, which may appear as “pending” or “processing.” This is to ensure your payment method is valid. We’ll complete the charge after the trial ends. If you choose to end your trial within our return window, we’ll reverse your hold!

 

What payment methods do you accept?

Visa, Mastercard and American Express

Care and Maintenance

How do I care for my yabby products?

Products should be cleaned regularly with a soft sponge or micro fibre cloth using a mild soapy detergent such as dishwashing liquid mixed with water. Do not use acidic cleaners, cream cleaners, bleaches, scouring scrubbers, steel wool or other abrasive cleaning supplies to clean your yabby products. Damage caused by improper care will not be covered by warranty.

Delivery

What addresses do you deliver to?

We deliver to all addresses Australia-wide serviced by Australia Post. (Excluding PO Boxes) All deliveries are to street level only.

 

Do you deliver overseas?

We currently do not offer overseas delivery. Please contact our sales team if you would like to organise your own international delivery using our warehouse at the pickup location.

 

When will my order be dispatched?

Once your order has been placed through the website, you will receive an order confirmation via email. Our dispatch team will pick and pack your order as soon as possible. Orders dispatch next business day.

 

How long will my delivery take?

We ship all orders using the Australia Post network.Delivery times are typically 2-3 days to capital cities and 3-4 days to regional areas.

 

Do you offer express shipping?

We currently do not offer express shipping options.

Do you offer Click & Collect?

No, we do not currently offer Click & Collect.

 

How much does delivery cost?

We offer free standard shipping on all orders over $1000.All orders below $1000 are charged at Australia Post rates. This amount will be calculated automatically at checkout based on the weight and size of your order.

Product and Technical

Do your products have WaterMark accreditation?

Yes, all eligible products carry the WaterMark accreditation.

 

Do your products have a WELS rating?

Yes, all eligible products carry a WELS rating.

 

Do your products conform to Australian Standards?

Yes, all eligible products conform to AS/NZS 3718:2005

 

Can your products be used outdoors?

Our range is designed for internal use only and not warranted for outdoor use.

 

What is PVD coating?

Physical Vapour Deposition (PVD) is a metal finishing process which coats the metal in a thin film that is harder and more corrosion resistant than other metal finishes.

 

What is Electroplating?

Electroplating is a metal finishing process which deposits ametal layer on another metal using an electric current.

 

What type of cartridge do you use?

All our mixer cartridges use a European ceramic disc.

 

What material are the taps made of?

Solid, lead-free brass.

Product Installation Manuals

Warranty and Returns

What warranty do you offer?

Yabby offers a lifetime limited warranty for both residential and commercial applications. For full warranty terms and conditions, see more here.

 

How do I process a warranty claim?

Please email us at hello@yabby.com.au with details of the issue you are experiencing, photos of the products and your original order number.

Returns

Please email us at hello@yabby.com.au to organise a return.

All orders can be returned within 30 days of delivery for full refund (excluding shipping fees). Return shipping to Yabby's Warehouse is to be arranged and paid for by the customer. Returns will not be accepted outside of the 30 day period.

To be eligible for a return you must be a full paying customer. If you did not purchase the product, you are not eligible for a refund. A receipt or proof of purchase is also required. Goods must be returned in the original packaging. Returns will not be accepted if product has been installed or used.