FREQUENTLY ASKED QUESTIONS
Everything you need to know
before you buy
Delivery
What addresses do we deliver to?
We deliver to all addresses Australia-wide serviced by Australia Post & specialised delivery freight partners. (Excluding PO Boxes) All deliveries are to street level only.
Do we deliver overseas?
We currently do not offer overseas delivery. Please contact our sales team if you would like to organise your own international delivery using our warehouse at the pickup location.
Do we offer Click & Collect?
Yes, we do offer Click & Collect from the TileCloud warehouse located in Rosebery NSW. You can select this option at the checkout.
When will your order be dispatched?
Once your order has been placed through the website, you will receive an order confirmation via email. Our dispatch team will pick and pack your order as soon as possible. Orders dispatch next business day.
How long will delivery take?
We ship all orders using the Australia Post network and chosen freight partners. Delivery times are advised at the checkout after you input your delivery details.
Do we offer express shipping?
Yes, we do offer express shipping with Australia Post for orders under 20kg. Select the express shipping option at the checkout when processing your order.
How much does delivery cost?
Delivery fees are calculated based on your postcode, this is calculated at the checkout.
How will my order be delivered?
For orders over 20kgs, we are unable to ship this with Australia Post and your order will be shipped with our chosen freight partners. Your order will arrive securely strapped to a palette, carefully wrapped to protect them from the elements and delivered to your kerbside using a tail-lift truck or via forklift. Depending on the delivery provider, as a courtesy, some drivers may attempt to call you 1 hour prior to delivering.
Whilst we do advise that it's best for someone to be onsite to coordinate the delivery, it's not essential. If you are not home, the driver has an authority to leave and will deliver the goods to a safe location kerbside. Please understand that due to occupational health & safety insurance considerations, the driver is prohibited from moving the goods past this point.
Product and Technical
Do your products have WaterMark accreditation?
Yes, all eligible products carry the WaterMark accreditation.
Do your products have a WELS rating?
Yes, all eligible products carry a WELS rating.
How do I care for my yabby products?
Products should be cleaned regularly with a soft sponge or micro fibre cloth using a mild soapy detergent such as dishwashing liquid mixed with water. Do not use acidic cleaners, cream cleaners, bleaches, scouring scrubbers, steel wool or other abrasive cleaning supplies to clean your yabby products. Damage caused by improper care will not be covered by warranty.
Do your products conform to Australian Standards?
Yes, all eligible products conform to AS/NZS 3718:2005
Can your products be used outdoors?
Our range is designed for internal use only and not warranted for outdoor use.
What is PVD coating?
Physical Vapour Deposition (PVD) is a metal finishing process which coats the metal in a thin film that is harder and more corrosion resistant than other metal finishes.
What is Electroplating?
Electroplating is a metal finishing process which deposits a metal layer on another metal using an electric current.
What type of cartridge do you use?
All our mixer cartridges use a European ceramic disc.
What material are the taps made of?
Solid, lead-free brass.
Product Installation Manuals
Warranty and Returns
What warranty do you offer?
Yabby offers a lifetime limited warranty for both residential and commercial applications. For full warranty terms and conditions, see more here.
How do I process a warranty claim?
Please email us at hello@yabby.com.au with details of the issue you are experiencing, photos of the products and your original order number.
Returns
All orders can be returned within 100 days of delivery for full refund (excluding shipping fees). Return shipping to Yabby's Warehouse is to be arranged and paid for by the customer. Returns will not be accepted outside of the 100 day period.
To be eligible for a return you must be a full paying customer. If you did not purchase the product, you are not eligible for a refund. A receipt or proof of purchase is also required. Goods must be returned in the original packaging. Returns will not be accepted if product has been installed or used.
